28 April 2021

Purchase Cathay Malls Vouchers At 20% Off

TREAT YOURSELF OR LOVE ONES TO THE GIFT OF CHOICE WITH CATHAY MALLS VOUCHERS

 

Go on a shopping spree, cafe hop or indulge in a delightful meal by redeeming the Cathay Malls e-vouchers at stores located at both The Cathay and Cineleisure.

 

From now till 30 July 2021 at 6pm,
enjoy an exclusive 20% discount when you purchase the vouchers!

 

Existing app members are required to update their app to the latest version before purchasing the vouchers.

PURCHASE ON CATHAY LIFESTYLE APP

Download Cathay Lifestyle app on App Store
Download Cathay Lifestyle app on Google Play
Download Cathay Lifestyle app on Huawei AppGallery

Find out how you can redeem complimentary vouchers via our Spend & Redeem programme.
Visit the page for more details: thecathay.com.sg/promotion/app

 


PARTICIPATING STORES

You or your love one must be a member of Cathay Lifestyle app to purchase, receive and redeem the vouchers.


TERMS & CONDITIONS

Please ensure that you have read the Terms & Conditions before proceeding with the purchase of vouchers.
For full Terms & Conditions, click HERE

FREQUENTLY ASKED QUESTIONS

GENERAL USE OF APP

Do I have to register an account on Cathay Lifestyle app to purchase the Cathay Malls vouchers?
Yes, you will need to log in to your account to purchase the Cathay Malls vouchers

How do I register for Cathay Lifestyle Member?
Step 1: Download the Cathay Lifestyle mobile app via App Store, Google Play or Huawei AppGallery
Step 2: Complete a one-time registration to create an account

Upon successful registration, you can immediately proceed to purchase, receive or redeem the vouchers.

What information do I need to provide to register an account?
The mandatory information are your name, email address and mobile number

Is there a registration fee?
No, registering an account is absolutely free!

How do I update my personal particulars?
Step 1: Click on “More” on the menu bar
Step 2: Click on “Profile”

How can I reset my password?
At the login page, click on “Forget Password” and enter your email address. An email will be sent to you to retrieve your password

How do I receive updates on latest promotions, events and giveaways?
Step 1: Click on “More” on the menu bar
Step 2: Click on “Profile”
Step 3: Check the option to indicate your preference

I encounter an issue with the app, what should I do?
Drop us an email at marketing@cathay.com.sg. We will get back within 2 working days to assist.

PURCHASE OF CATHAY MALLS VOUCHERS

How do I make a purchase of Cathay Malls vouchers?
1) You will first have to download and register an account on Cathay Lifestyle mobile app
2) After you have successfully registered an account and logged in, tap on “Buy E-Vouchers” on the Menu bar at the bottom of the page
3) You will be able to select the quantity and denomination of vouchers
4) Tap on the Shopping Cart icon to check out
5) Upon completion of payment, you will receive the e-vouchers in your app wallet

What are the available payment modes?
All major credit cards are accepted, except Amex

Can I purchase physical vouchers from the concierge?
No, only electronic vouchers are available, and it can only be purchased via Cathay Lifestyle app

When will I receive the e-vouchers?
The vouchers will be issued to your app wallet immediately after successful payment

What’s the validity of the e-vouchers?
Cathay Malls vouchers are valid for 6 months from date of purchase. The validity is stated when you click into the voucher

What are the denominations of vouchers?
Cathay Malls vouchers are available in denominations of $10, $50 and $100

Can I purchase multiple vouchers in more than one denominations?
Yes, you can select the quantity in any denominations

Is there a limit on the number or value of vouchers that I can purchase?
The minimum spend per transaction is $24 (for at least $30 worth of e-vouchers).
There is no limit on the maximum value of purchase.

What are the payment modes available?
We accept payments via local credit cards like MasterCard and VISA

Will there be a receipt confirming my purchase?
Yes, the e-receipt will be sent to the email address used to register the account

How do I know if payment was successful?
Once payment has been successfully made, you will be brought to a page to inform you that your payment is successful. You will then be able to find the vouchers you have purchased in your app wallet.

I have confirmed that payment was successful, but I did not receive the vouchers in the app wallet. What should I do?

Check you app wallet for the vouchers (if vouchers are not immediately reflected, wait for a few minutes and check again). Check with your bank to confirm if payment is made.

In the unlikely case of such a circumstance, drop us an email at marketing@cathay.com.sg with a screenshot of the proof of payment. We will get back within 3 working days to assist.

Can I change or cancel my order?
Once order has been confirmed and payment has been made, no change or refund is allowed.
If you do not need the e-vouchers, you may gift it to a love one.

 

USE OF CATHAY MALLS VOUCHERS

How do I use the voucher?
Simply present the voucher on your phone at the participating shop to which you would like to make the redemption. Vouchers must be presented before payment.

Which are the stores that accept Cathay Malls vouchers?
Participating merchants are listed when you click into the e-voucher

Can I redeem the vouchers at a store’s outlet that is located at another mall or location?
Cathay Malls vouchers are valid only for the outlet at The Cathay or Cineleisure

Can I redeem multiple e-vouchers in the same transaction?
Yes you absolutely can! There is no limit to the number of vouchers you can use in one transaction.

Can I redeem the vouchers in conjunction with other in-store promotions?
Yes, vouchers act as cash vouchers which can be used together with other promotions

Can I redeem the vouchers for movie tickets?
No, Cathay Cineplexes is not one of the participating tenants

Are the vouchers valid for online booking/ orders or takeaway orders?
The e-vouchers can be redeemed for takeaway food orders, but not for online booking or orders

I presented my voucher at one of the listed participating stores, but was rejected by the staff, what should I do?
Do drop us an email at marketing@cathay.com.sg with your feedback

Am I able to extend the validity of the vouchers?
No, strictly no extension of expiry date is allowed

Can I send the voucher as a gift to someone else?
Yes you may!

How do I transfer the voucher to a family or friend?
Ensure that your family or friend has downloaded and created a membership account on Cathay Lifestyle App

Step 1: Click on the voucher
Step 2: Click on “Gift” at the bottom of the page
Step 3: Enter the mobile number of your family or friend and click “Send”

How do I get reminders before my voucher expires?
Step 1: Go to “Settings” in your phone
Step 2: Click on Cathay Lifestyle mobile application
Step 3: Set “Allow Notifications”

My questions were not answered in the FAQ, what should I do?
You may get in touch with us at marketing@cathay.com.sg

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