24 March 2020

Redeem on Cathay Lifestyle Mobile Application


Redeem e-vouchers seamlessly anywhere and anytime within 24 hours of purchase by simply spending a minimum amount at either The Cathay or Cineleisure!


No endless accumulation of points, just snap and upload a photo of the receipt to receive the e-voucher right away upon verification.


Simply spend a minimum of just $20 (maximum of 2 combined receipts at any shops in Cineleisure or The Cathay to redeem a $5 e-voucher that can be used at participating stores in the mall to enjoy discounts off your total bill!



From now till 30 June 2020,
be the 25th, 50th, 75th, 100th, 125th, 150th, 175th and 200th customer
to submit your receipt on Cathay Lifestyle App and
receive $30 Cathay Malls E-Vouchers!






How do I register for Cathay Lifestyle Member?
Step 1: Download the Cathay Lifestyle mobile application via App Store or Google Play
Step 2: Complete a one-time registration to create an account

Upon successful registration, you can immediately proceed to upload receipt(s) through the application.

What information do I need to provide to register an account?
The mandatory information are your name, email address and mobile number

Is there a registration fee?
No, registering an account is absolutely free!

What privileges can I enjoy as a member?
As a valued member, you enjoy rewards such as e-vouchers that can be used to enjoy discounts at participating retailers.

How do I update my personal particulars?
Step 1: Click on “More” on the menu bar
Step 2: Click on “Profile”

How can I reset my password?
At the login page, click on “Forget Password” and enter your email address. An email will be sent to you to retrieve your password

How do I receive updates on latest promotions, events and giveaways?
Step 1: Click on “More” on the menu bar
Step 2: Click on “Profile”
Step 3: Check the option to indicate your preference

What is Cathay Lifestyle Spend & Redeem Programme?
Offering a rewarding shopping experience, the Cathay Lifestyle Spend & Redeem Programme allows you to make redemptions seamlessly anywhere and anytime, through the mobile application.

The participating malls include:
– The Cathay
– Cineleisure

Shoppers who spend a minimum amount at the mall simply have to take and submit a photo of their spending receipt through the app. Upon verification, they can redeem e-vouchers to be used at participating shops to enjoy a discount.

Can I combine receipts to meet the minimum spend?
Yes, you can combine up to 2 same-day receipts

How do I upload a receipt?
Step 1: Login to your account
Step 2: Click “Receipt” on the menu bar
Step 3: Click “Upload Receipt Image with Details”
Step 4: Select the photo in your phone gallery or take a photo
Step 5: Complete all required fields and submit

Must I upload the receipts on the same day of purchase?
Receipts must be submitted within 24 hours of purchase

How many times can I redeem per day?
Shoppers are limited to one redemption per day

Why are my receipts rejected?
Rejected submissions may happen for the following reasons:

  • Photo is unclear
  • Photo does not capture one or more of the following information:
    • Shop name
    • Transaction date and time
    • Receipt number
    • Transaction amount
  • Receipt submitted is not from the shops at Cathay Malls
  • Receipt is submitted more than 24 hours after purchase
  • Receipt is less than the minimum spend required
  • Shopper has already made a redemption in the same day
  • Receipt submitted is not the official printed receipt. Handwritten, reprinted receipts and credit card charge slips will not be accepted
  • Duplicate receipts
  • Receipt submission is not valid in conjunction with any other promotion, offer or vouchers

Will I receive the e-voucher immediately after submitting the receipt(s)
E-voucher will be issued to your wallet in the mobile application within 3 working days

How do I use the e-voucher?
Simply present the voucher at the participating shop to which you would like to make the redemption. E-voucher must be presented before payment.

Which are the stores that accept the e-vouchers?
Participating merchants are listed when you click into the e-voucher

What’s the validity of the e-vouchers?
Validity of e-voucher is stated when you click into the e-voucher

Am I able to extend the validity of the e-vouchers?
No, strictly no extension of expiry date is allowed

Can I send the e-voucher as a gift to someone else?
Yes you may!

How do I transfer the e-voucher to a family or friend?
Ensure that your family or friend has downloaded and created a membership account on Cathay Lifestyle App

Step 1: Click on the e-voucher
Step 2: Click on “Gift” at the bottom of the page
Step 3: Enter the mobile number of your family or friend and click “Send”

How do I get reminders before my e-voucher expires?
Step 1: Go to “Settings” in your phone
Step 2: Click on Cathay Lifestyle mobile application
Step 3: Set “Allow Notifications”

My questions were not answered in the FAQ, what should I do?
You may get in touch with us at marketing@cathay.com.sg

02 June 2020

30% Season Parking Rebate

Receive up to $165 worth of vouchers

04 May 2020

Super Value Bento At The Assembly Ground

Spread The Joy With Someone Today

Movies at The Cathay